Dear Mr. Dooley,

A few weeks ago, you and your crew did some major repairs on our septic system. We appreciate your quality work, expertise and service-oriented attitude.

About 1 year ago, I randomly picked your company out of the phone book to pump out our septic system. The employee who came out to do the work was helpful in diagnosing another problem. After some discussion on the cost and scope of the additional work, he provided an estimate and then headed for his truck while I went back into the house.

A few minutes later, he knocked on my door holding a $20 bill in his hand.

“The money fell out only to be retrieved by your employee.”
“Is this your $20?” he asked. “I found it in the driveway by the truck.”

I didn’t know where it could have come from or why it was in the driveway. He said he didn’t think it was his and that it probably belonged to me. He placed it in my hand, I said “Thanks” and off he went.

After some discussion with my wife and kids, we realized that my daughter received a birthday card from her grandmother that day and opened it on the way back from the mail box. The money fell out only to be retrieved by your employee.

So I called back 1 year later to do the bigger job not just because of your quality work, but also because of the high standards and moral character of one of your employees. It reflects well upon you and your company.

Thanks again for the great work…we will recommend you to anyone who may need your services.

-customer